Role and Remit

1              Recruitment

1. Approve applications from prospective members with Institute qualifications, or studying for them
2. Apply conditions set by the Qualifications Board to the revalidation of qualifications of lapsed members
3. Bring applications which require exceptional decisions to the attention of the Qualifications Board or Board of Directors

2              Retention

Support the office’s role on:

1. the organisation and management of the annual membership renewal process
2. the issue and replacement of photo cards, validation cards and metal badges
3. the online databases and the administration of information and documentation relating to membership

3              Communication

1. Contribute to the awareness of the Institute and its role among existing and potential members
2. Identify the concerns of members, help to resolve them, and bring them to the attention of the Board of Directors as and when required